Contact us
One team handles questions before you buy, help afterwards, and anything to do with billing. We answer within one business day.
- Help with a project
- support@dewiride.com
- Orders, invoices and refunds
- billing@dewiride.com
- Anything else
- sales@dewiride.com
Registered office
Dewiride Technologies Private LimitedC/o Jagdish Kumawat, Village Tena, Tehsil Shergarh, Jodhpur – 342028, Rajasthan, IndiaWhat to expect
- We acknowledge
- Within 1 business day of your message.
- Refund decisions
- Within 5 business days, and payment within 5 to 10 business days after that.
- Escalations
- Acknowledged within 48 hours by our grievance officer and resolved within one month.
What helps us answer faster
- Your order or invoice number, if your question is about a purchase
- The project name and the release you downloaded
- The exact error message, or a screenshot of it
- Your operating system and the versions of the runtimes you are using
If we get it wrong
If you are not satisfied with our answer, escalate to our grievance officer. Their name, designation and contact details are published on the legal page, along with the timescales we hold ourselves to.
Legal and business details